Much has been written in the last six weeks about the Great Resignation of 2021. A quick online search will reveal scads of articles and opinions about the fact that approximately 33 million Americans have quit their jobs since April 2021. Although some of those people are leaving the labor force by retiring early, others […]
Author: Rose Manoni-Vassallo
In the age of Covid, we are all stressed. Companies are facing changes in their business. Employees are struggling with income and health issues. Work From Home (WFH) has become both a need and a want. Unfortunately. customer service has taken a hit. From angry customers to disenchanted employees, it’s hard to get it right. […]
If we’ve learned anything in the past 18 months, it’s that life goes on, even in new and unexpected ways. We also need connection and fun in our reconfigured workplaces more than ever. Holiday time is almost here, so let’s plan to make it great. With people working hybrid, from the office, or from home, […]
These days the onboarding process has become more complex. With some new hires working virtual full-time, some hybrid, and some in the office full-time, developing a solid workplace culture is a challenge. The complexity is compounded by the disruption we experienced over the past eighteen months. Onboarding is an opportunity for you to reinforce the […]
I keep talking about customer service problems because I experience them myself and hear about them all the time. My company, Strategic Communications, trains customer service agents for other companies, so I get countless calls from frustrated friends and family asking me what to do. The Customer Service Problem I tell them we are hired to help employees understand their role in […]
Work From Home (WFH) seems to be coming to an end for many. Finally. Being taken from our office environment and told to do our jobs from our living space was not easy. From access to snacks that added weight, to less activity that added weight, to making space that was comfortable and private for […]
Wouldn’t it be great if you could get instant customer feedback to drive your NPS? Now you can with Strategic’s Loyalty Triangle App. It not only rewards customers and employees, but also gives managers a head’s up if there’s a problem. The Strategic Difference We take our Loyalty Triangle App and custom-build it for your […]
This time the Manager’s Corner is a personal note. I have been so engrossed in news of the pandemic and the election that I didn’t take the time to publicly thank Jordan Edwards for having me on his podcast #ClockedIn. This podcast episode is about 9/11 and the book I am about to publish about […]
Research shows that for many employees, rewards & recognition is a more powerful motivator than money. Even better, a good program costs less than pay increases. Let Strategic develop a rewards & recognition program for you that: Reinforces your culture Improves customer service Recognizes your top performers and makes them “Brand Ambassadors” Meet with us […]
Strategic develops apps for our clients. They are a powerful tool to deliver messages to your audience, whether it’s employees or customers. Strategic works with you to understand your needs, and then we develop a custom app to deliver against those needs. We don’t use out-of-the-box solutions. You know your employees and customers best. You […]
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